Texas Licensed Care Ambassador
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Job Summary
As a full-time Texas Licensed Care Ambassador working remotely, the candidate will serve as the Single Point of Contact for patients, caregivers, and healthcare providers, focusing on onboarding, patient adherence, and relationship management within a portfolio of rare disease therapies.
Key responsibilities:
- Act as the Single Point of Contact (SPOC) for patients, caregivers, and healthcare providers, addressing inquiries and concerns
- Develop and maintain effective relationships with healthcare professionals to enhance patient support and satisfaction
- Manage inbound and outbound communications, ensuring timely follow-up and adherence to service level agreements
Required qualifications:
- High School Diploma / GED or equivalent work experience
- 3+ years of experience in case/account management, customer support, or professional customer service
- Call center experience
- Proficiency with computers and Windows-based programs
- Ability to work full-time, Monday - Friday, with flexibility for 8-hour shifts during business hours
Complete Job Description
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