Texas Licensed Care Coordinator

Job Summary

To support the CNST Region, the full-time Texas Licensed Care Coordinator will provide exceptional customer service while managing healthcare services coordination between patients, family members, and care providers in a remote setting, with occasional onsite training or meetings.

Key responsibilities

• Ensures a positive patient experience by focusing on satisfaction and resolution of inquiries
• Responds to customer inquiries via phone, email, and chat in a timely and professional manner
• Documents customer interactions and follows up to ensure issues are resolved satisfactorily

Required qualifications

• High school graduate or equivalent
• Two years of experience in a call center-related role
• Proven work experience in a customer service role
• Relevant training in call center or contact center environments
• Previous healthcare experience and familiarity with medical terminology