Texas Licensed Care Coordinator
Job Summary
To support the NETX Region, the full-time Texas Licensed Care Coordinator will provide outstanding customer service by managing healthcare services coordination between patients, family members, care providers, and healthcare institutions, while working remotely with occasional onsite training or meetings.
Key responsibilities
- Ensures a positive experience for all patients by focusing on satisfaction and resolution
- Responds to customer inquiries via phone, email, and chat in a timely and professional manner
- Documents customer interactions and follows up to ensure issues are resolved to satisfaction
Required qualifications
- High school graduate or equivalent
- Two years of experience in a call center-related role
- Proven work experience in a customer service role
- Relevant training in call center or contact center environments
- Previous healthcare experience and familiarity with medical terminology
Complete Job Description
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