Texas Licensed Care Management Coordinator

Job Summary

Leading a care management team, the full-time Texas Licensed Care Management Coordinator will perform outreach, manage inbound calls, and schedule services while serving as a point of contact for members and providers to resolve care plan-related inquiries in a remote setting.

Key responsibilities

• Guide member outreach and support with care plan next steps and resource connections
• Serve as front-line support for complex member and provider inquiries, explaining care plan procedures
• Document and maintain non-clinical member records in compliance with state and regulatory requirements

Required qualifications

• High School diploma or GED with 4+ years of related experience
• 2+ years of care coordination experience with diverse populations
• Experience with Medicaid and/or Medicare programs
• Strong documentation skills with experience in TruCare Cloud
• Proficiency in Microsoft Office Suite, including Excel and Outlook