Texas Licensed Client Service Representative
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Job Summary
Providing comprehensive support to clients, the full-time Texas Licensed Client Service Representative will manage customer inquiries, troubleshoot issues, and ensure accurate documentation while working remotely from Monday to Friday, 8:30 AM to 5:00 PM.
Key responsibilities
- Respond to customer inquiries and complaints using proper telephone etiquette and available resources
- Troubleshoot and resolve complex customer issues, following up in a timely manner
- Educate clients on lab processes and ensure proper handling and shipping of samples
Required qualifications
- Three to five years of clinical laboratory or customer service experience
- High School Diploma or Equivalent
- Basic knowledge of operating office equipment and medical laboratory terminology
- Proficiency in basic computer skills (Word, Excel)
- Ability to maintain confidentiality while handling client information
Complete Job Description
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