Texas Licensed Client Support Specialist
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Job Summary
Providing essential support to individuals reaching out to partner law firms, the full-time Texas Licensed Client Support Specialist will manage high-volume incoming calls and client onboarding processes while delivering compassionate customer service in a remote setting.
Key Responsibilities
- Warmly answer high-volume incoming calls, live chats, and web inquiries on behalf of nationwide law practices
- Conduct structured legal intake interviews to gather essential case facts and screen inquiries against firm-specific criteria
- Document call details and input critical customer information across multiple databases while maintaining call quality
Required Qualifications
- Must currently reside in Texas and provide proof of residency upon hire
- Prior experience in customer service, call centers, client onboarding, sales, or hospitality
- Legal, medical, or insurance intake experience is strongly preferred
- Minimum typing speed of 35 WPM with high accuracy
- Bilingual in Spanish and English is highly desired
Complete Job Description
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