Texas Licensed Client Support Specialist

Job Summary

To support nationwide law practices, the full-time Texas Licensed Client Support Specialist will provide compassionate customer service, manage high-volume inbound inquiries, and facilitate client onboarding processes in a remote setting.

Key Responsibilities

• Warmly answer and manage high-volume incoming calls, live chats, and web inquiries for law firms
• Conduct structured legal intake interviews to gather essential case facts and screen inquiries
• Document call details and input critical customer information across multiple databases

Required Qualifications

• Must reside in Texas and provide proof of residency upon hire
• Prior experience in customer service, call centers, or client onboarding is required; legal or medical intake experience is preferred
• Excellent written and verbal communication skills with a compassionate phone demeanor
• Strong computer literacy and ability to multitask across multiple software systems
• Bilingual in Spanish and English is highly desired