Texas Licensed Contact Center Supervisor

Job Summary

To support the Gulf Region of Texas, the full-time remote Texas Licensed Contact Center Supervisor will manage a team of contact center representatives, ensuring high-quality customer service while monitoring performance, providing coaching, and meeting established goals.

Key responsibilities

• Supervise and manage a team of contact center representatives to deliver high-quality customer service
• Monitor team performance, identify areas for improvement, and provide necessary coaching and training
• Ensure compliance with company policies and maintain accurate records of team performance

Required qualifications

• High school diploma or equivalent; management experience preferred
• Two years of supervisory experience in a fast-paced contact/call center environment
• Experience with an Electronic Medical Record (EMR) system and healthcare operations
• Proficiency in Microsoft Office and contact center software
• Associates degree or above in a related field preferred