Texas Licensed Customer Experience Leader
Job Summary
Providing enterprise-level strategic leadership, the full-time Texas Licensed Customer Experience Leader will oversee customer operations for large financial institutions, ensuring alignment of service processes and performance metrics while driving continuous improvement and transformation in a remote environment.
Key Responsibilities
- Provide strategic oversight for management teams supporting large financial institutions
- Lead program and account management for Brink's largest and most complex customers
- Act as the final escalation point for customer service issues across multiple regions
Required Qualifications
- Bachelor's degree or higher
- 15+ years of professional experience
- 7+ years in customer experience and/or service background within logistics or banking
- Functional experience in project management, treasury, or cash management
- Preferred: Master's degree and experience managing multi-tiered customer care operations
Complete Job Description
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