Texas Licensed Customer Resolution Specialist

Job Summary

To enhance customer loyalty and brand equity, the full-time Texas Licensed Customer Resolution Specialist will manage guest and hotel inquiries, resolving issues creatively and efficiently while working remotely.

Key responsibilities

• Receive, document, and manage customer resolution cases from intake through closure
• Investigate concerns by gathering information and coordinating with relevant stakeholders
• Communicate case status and follow-up actions to customers through approved channels

Required qualifications

• High school diploma or G.E.D. equivalent
• Minimum one year of related work experience in customer service or service recovery
• Experience resolving customer issues and managing cases from intake to closure
• Familiarity with case management or customer relationship management systems
• Ability to review customer feedback and identify recurring issues