Texas Licensed Head of Customer Experience

Job Summary

Providing enterprise-level strategic leadership, the full-time Texas Licensed Head of Customer Experience will oversee customer operations for large financial institutions, ensuring alignment of service processes and driving transformation to exceed customer expectations while working remotely.

Key Responsibilities

• Provide strategic oversight for Customer Care teams supporting large financial institutions
• Lead program and account management for Brink's largest customers and ensure successful execution of service changes
• Act as the final escalation point for customer service issues and drive root cause analysis in partnership with Continuous Improvement teams

Required Qualifications

• Bachelor's degree or higher
• 15+ years of professional experience, with 7+ years in customer experience within logistics or banking
• Functional experience in project management, treasury, or cash management
• Preferred: Master's degree and experience managing multi-tiered customer care operations
• Knowledge of lean/process improvement methodologies