Texas Licensed Insurance Team Lead
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Job Summary
Leading a team of insurance agents, the full-time Texas Licensed Insurance Team Lead will coach and enhance performance, ensure compliance with regulations, and resolve customer issues in a remote environment.
Key responsibilities
- Coaching team members through regular feedback and performance reviews to improve results
- Managing operations, including staffing, quality reviews, and compliance with insurance regulations
- Resolving complex customer issues and collaborating across departments to enhance the customer experience
Required qualifications
- 3+ years of experience in a high-volume contact center within the insurance or financial services industry
- Demonstrated leadership experience in a "player-coach" role, such as Team Lead or Manager
- Active Property & Casualty (P&C) license or willingness to obtain one quickly
- Strong technical aptitude with CRM tools and omni-channel communication platforms
Complete Job Description
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