Texas Licensed Insurance Team Lead
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Job Summary
Leading a remote team of insurance agents, the full-time Texas Licensed Insurance Team Lead will coach and elevate performance while ensuring compliance and delivering exceptional customer experiences.
Key responsibilities
- Coaching team members through regular feedback and performance reviews to enhance results
- Managing operations including staffing, quality reviews, and compliance with insurance regulations
- Resolving complex issues and escalating customer concerns as needed
Required qualifications
- 3+ years of experience in a high-volume contact center within the insurance or financial services industry
- Demonstrated leadership experience in a "player-coach" capacity
- Active Property & Casualty (P&C) license or willingness to obtain one quickly
- Strong technical aptitude with CRM tools and omni-channel communication platforms
Complete Job Description
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