Texas Licensed Insurance Team Lead
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Job Summary
Leading a remote team of insurance agents, the full-time Texas Licensed Insurance Team Lead will coach and manage performance, ensure compliance with regulations, and resolve customer escalations to deliver exceptional service.
Key Responsibilities
- Coach team members through regular feedback, performance reviews, and 1:1 meetings to enhance results
- Oversee staffing, quality reviews, and compliance with insurance regulations and company policies
- Address complex customer issues and escalate when necessary to maintain high service standards
Required Qualifications
- 3+ years of experience in a high-volume contact center within the insurance or financial services industry
- Proven leadership experience in a "player-coach" role, such as Team Lead or Senior Representative
- Active Property & Casualty (P&C) license is required or willingness to obtain one quickly
- Strong technical aptitude and familiarity with CRM tools and omni-channel communication platforms
Complete Job Description
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