Texas Licensed IT Support Analyst
Job Summary
Providing remote first- and second-level IT support, the contract Analyst Service Desk 1 will manage incoming user queries, resolve hardware and software issues, and maintain detailed incident records while working flexible hours in a 24/7 environment.
Key Responsibilities:
- Handle incoming queries and requests from end users via multiple channels
- Document user problems, determine resolution steps, and manage request flow
- Escalate unresolved issues to higher-level support teams and provide diagnostic information
Required Qualifications:
- High school diploma or GED
- Experience in Information Technology, Business, Engineering, or related area
- Experience in a Customer Service-related area
- Ability to obtain IT standard certifications, e.g., A+, Network+
- Valid Class C Texas Driver's License
Complete Job Description
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