Texas Licensed Pharmacy Technician
Job Summary
To support a high-volume inbound call center, the fully remote Texas Licensed Pharmacy Technician will assist members and healthcare professionals with the prior authorization process, review clinical documentation, and document authorization determinations.
Key Responsibilities
- Handle a high volume of inbound calls from members, providers, and healthcare professionals
- Review clinical documentation for completeness and assist callers through the prior authorization process
- Document approvals, denials, and case information accurately and escalate clinical questions to a pharmacist
Required Qualifications
- Active pharmacy technician license per state requirements or active national certification
- Minimum of 1 year of Pharmacy Technician experience, preferably in a healthcare or call center environment
- Strong knowledge of pharmacy terminology and prior authorization workflows
- Minimum of 1 year of high-volume customer service or call center experience
- Verifiable High School Diploma or GED required
Complete Job Description
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