Texas Provider Customer Service Representative

Job Summary

As a full-time Texas Provider Customer Service Representative working remotely, the individual will serve as the primary contact for healthcare providers, resolving issues through calls and chats while navigating multiple systems to enhance provider satisfaction.

Key responsibilities:

• Advocate for providers by demonstrating accountability and ownership in issue resolution
• Handle multi-channel service interactions, including calls and chats, to address provider inquiries and concerns
• Collaborate with internal teams to ensure timely and effective communication of resolved issues to providers

Required qualifications:

• High School Diploma / GED or equivalent work experience
• Minimum of 1 year of customer service experience in analyzing and solving customer concerns
• Proficiency in navigating and learning complex computer systems
• Ability to manage a high volume of calls and chats daily, requiring full attention during work hours
• Flexibility to work full-time hours, including potential overtime, weekends, and holidays