Texas Strategic Account Manager

Job Summary

Managing and growing relationships with assigned client accounts, the full-time remote Texas Strategic Account Manager will focus on client retention, issue resolution, and contract renewals while serving as the primary point of contact for clients throughout the customer lifecycle.

Key Responsibilities

• Serve as the primary relationship owner for an assigned portfolio of client accounts, conducting regular check-ins and account reviews
• Act as the client's advocate by coordinating with internal departments to resolve service-related concerns and manage escalations
• Develop and execute renewal strategies, identify upselling opportunities, and manage cancellation requests to ensure client retention

Required Qualifications

• 2 years of previous experience in Customer Service, preferably in Multi-family, Hospitality, or Retail
• Experience working remotely and familiarity with Salesforce or HubSpot
• Proven track record in delivering high-quality customer service and ensuring client satisfaction
• Self-motivated and highly organized with the ability to manage multiple priorities effectively
• Flexibility and adaptability to shifting priorities