Texas Systems Technician

Job Summary

Providing frontline technical support, the full-time Systems Technician will manage client inquiries related to personal computers, printers, Microsoft 365, and connectivity issues, while delivering exceptional customer service either onsite or remotely based on client needs.

Key responsibilities:

• Serve as the first point of contact for client support requests, managing and documenting service tickets efficiently
• Troubleshoot and resolve frontline technical issues, escalating complex problems to Systems Administrators or Systems Engineers as necessary
• Collaborate with technical team members to ensure effective communication and timely resolution of client issues

Required qualifications:

• Associate degree in Computer Science, Information Technology, or related field preferred, or equivalent experience
• 1-3 years of experience in technical support or related IT support roles
• Entry-level certifications such as CompTIA A+, Google IT Support Professional Certificate, or Microsoft Fundamentals preferred
• Experience with Microsoft operating systems, Microsoft 365 applications, and basic networking issues
• Familiarity with ticketing systems and remote support tools