Texas Systems Technician

Job Summary

Providing frontline technical support for end-user issues, the remote Texas Systems Technician will manage client inquiries related to personal computers, printers, Microsoft 365, and connectivity while ensuring exceptional customer service and efficient ticket resolution.

Key responsibilities:

• Manage and troubleshoot client support requests through various channels, ensuring proper documentation and escalation of complex issues
• Collaborate with technical team members to resolve client issues and participate in knowledge-sharing activities
• Provide technical support for Microsoft 365 applications, workstations, and basic networking issues while maintaining accurate service documentation

Required qualifications:

• Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience)
• 1-3 years of experience in technical support or related IT support roles
• Entry-level certifications preferred, such as CompTIA A+ or Microsoft Fundamentals
• Experience in supporting Microsoft operating systems and applications
• Basic understanding of networking fundamentals including TCP/IP and DNS