Third Party Support Specialist

Job Summary

To support a dynamic business environment, the full-time Third Party Support Specialist will manage requests from internal partners and external vendors, maintain documentation, and provide consistent customer-focused support remotely.

Key responsibilities:

• Respond to inquiries and requests from internal and external stakeholders in a timely and professional manner
• Log, track, and manage requests in the ticketing system while maintaining accurate documentation throughout the process
• Identify and escalate issues that exceed established procedures or the scope of the role to senior team members

Required qualifications:

• Experience in customer service or support involving internal customers, external customers, vendors, or business partners
• Proficiency in Microsoft Word, Excel, and Outlook
• Ability to follow established procedures and resolve routine issues using defined problem-solving steps
• Strong organizational skills to manage multiple requests and meet deadlines
• Willingness to learn about company practices and benefits administration concepts