Ticketing Process Governance Consultant
Job Summary
To support the standardization of network ticketing processes across multiple ski resorts, the part-time Ticketing Process Governance Consultant will work remotely for three months, collaborating with the PMO to review, govern, and enforce ticketing practices using the TeamDynamix platform.
Key Responsibilities
- Partner with the PMO to assess current ticketing workflows and governance gaps across resorts
- Review ticketing activity to identify trends, compliance issues, and operational risks
- Define and document centralized standards for ticket management processes
Required Qualifications
- Strong experience in IT service management and ticketing operations
- Hands-on familiarity with enterprise ticketing platforms, preferably TeamDynamix
- Ability to analyze ticket data and translate findings into actionable recommendations
- Experience defining and enforcing process standards in distributed environments
- Working knowledge of SLA management and operational reporting
Complete Job Description
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