Tier 1 Engineer, Virginia Licensed
Job Summary
Providing end-user support remotely, the full-time Tier 1 Engineer, Virginia Licensed, will respond to customer support requests, troubleshoot IT issues, and collaborate with team members while ensuring compliance with CMMC standards.
Key responsibilities:
- Responding to customer support requests for Defense Industrial Base clients
- Collaborating with team members to resolve escalated customer support issues
- Documenting resolutions and maintaining knowledge base articles
Required qualifications:
- Associates degree in IT-related curriculum or equivalent industry experience
- Experience with Active Directory/Entra AD and Office 365/Microsoft 365
- Understanding of LAN/WAN environments
- 1+ year experience in a Managed Service Provider environment preferred
- Security+ and Microsoft 365 Fundamentals certifications
Complete Job Description
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