Tier 1 Support Engineer
Job Summary
Proactive and customer-focused, the fully remote Tier 1 Support Engineer will serve as the first point of contact for clients seeking technical assistance, providing efficient support for IT issues while ensuring client satisfaction through effective communication and problem-solving skills.
Key responsibilities
- Respond to client inquiries and technical support requests via phone, email, and ticketing systems in a timely and professional manner
- Troubleshoot and resolve basic hardware, software, and network issues for various devices
- Document all client interactions and escalate complex issues to Tier 2/3 support as needed
Required qualifications
- 2+ years of experience in a help desk, IT support, or customer service role
- Foundational knowledge of Windows and Mac operating systems
- Familiarity with Microsoft 365, Active Directory, and common business applications
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- High school diploma or equivalent required; IT certifications (CompTIA A+, Network+, etc.) preferred
Complete Job Description
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