Tier 1 Tech Support Technician
Job Summary
Working remotely on a full-time basis, the overnight Tier 1 Tech Support Technician will answer inbound tech support calls, troubleshoot peripheral-related issues, and collaborate with the Contact Center team to provide essential technical support to customers.
Key responsibilities
- Provide essential Tier 1 support to customers in a professional manner
- Thoroughly troubleshoot, investigate, and resolve customers' peripheral-related problems
- Manage and monitor the ticketing queue to ensure efficient handling of customer support requests
Required qualifications
- High school diploma or equivalent
- Proficient knowledge of computer systems and networks
- Ability to manage time and effectively prioritize multiple projects
- Willingness to solve complicated problems and see projects through to completion
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 39,143 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
