Tier 2 Network Engineer
Job Summary
Joining a managed services support team, the remote Tier 2 Network Engineer will take ownership of advanced network troubleshooting, resolve complex technical issues, and contribute to customer support and internal engineering improvements.
Key Responsibilities
- Respond to customer support requests, resolving advanced networking issues through tickets, phone, and email
- Troubleshoot and support network infrastructure including switches, routers, firewalls, and VPNs across client environments
- Document resolutions and contribute knowledge base articles to enhance team-wide support capabilities
Required Qualifications
- Minimum of 3 years of experience administering or supporting networking technologies
- Associate or bachelor's degree in information technology or equivalent relevant experience
- Strong knowledge of routing, switching, firewall behavior, VPNs, and related networking concepts
- Experience with technologies such as NAT/PAT, EIGRP, OSPF, BGP, and SD-WAN is valued
- Relevant networking certifications such as CCNA, NSE4, or PCNSA are preferred
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,206 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
