Tier 2 Support Engineer
Job Summary
As a full-time remote Tier 2 Support Engineer, the successful candidate will troubleshoot, diagnose, and triage escalated issues while ensuring an excellent customer experience and collaborating with cross-functional teams.
Key responsibilities
- Triage and troubleshoot issues escalated to the Tier 2 Support Team
- Collaborate with Product, Design, and Engineering teams to resolve technical issues
- Automate and simplify support processes to enhance efficiency
Required qualifications
- Minimum 2 years of experience as a Support Engineer at a SaaS company
- Familiarity with C#, .NET, and SQL Server
- Aptitude for navigating and troubleshooting in Visual Studio
- Strong critical thinking and troubleshooting skills
- Customer support experience
Complete Job Description
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