Tier 2 Systems Engineer
Job Summary
Working fully remotely, the Tier 2 Systems Engineer will handle escalated technical issues, perform advanced troubleshooting, and provide day-to-day support for managed services customers, collaborating closely with Tier 1 technicians and senior engineers to ensure system stability and security.
Key Responsibilities
- Provide Tier 2 support through various channels, troubleshooting escalated incidents related to workstations, servers, networks, and cloud services
- Support and maintain Microsoft Windows Server and desktop environments, administering Microsoft 365 and related services
- Monitor client environments, perform routine maintenance, and participate in implementation and upgrade projects
Required Qualifications
- 3+ years of experience in technical support, systems administration, or a similar role
- Strong experience with Windows desktop and server OS, Active Directory, and Microsoft 365 administration
- Solid understanding of TCP/IP networking, VLANs, VPN, and basic firewall concepts
- Experience with remote support tools and RMM/monitoring platforms
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
Complete Job Description
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