Tier 3 Service Desk Engineer
Job Summary
Providing advanced technical support remotely, the full-time Tier 3 Service Desk Engineer will manage complex endpoint migration issues, serving as a senior escalation point while collaborating with various technical teams to ensure a smooth user experience.
Key responsibilities
- Provide Tier 3 technical support for endpoint migration, deployment, and post-migration stabilization
- Troubleshoot complex Windows endpoint issues and support endpoint management platforms
- Develop and maintain technical documentation, knowledge articles, and troubleshooting procedures
Required qualifications
- High School Diploma or equivalent with 2+ years of relevant experience
- 5+ years of experience in enterprise IT support or desktop engineering
- Demonstrated experience providing Tier 3 technical support in a large enterprise environment
- Strong troubleshooting experience with Windows 10/11 and Microsoft 365
- Hands-on experience with endpoint management technologies like Microsoft Intune and SCCM
Complete Job Description
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