Tier 3 Service Desk Technician
Job Summary
Providing advanced technical support, the full-time Tier 3 Service Desk Technician will troubleshoot complex issues for the Army Contract Writing System (ACWS) while working remotely and coordinating with various technical teams.
Key responsibilities
- Deliver Tier 3 technical support for ACWS users and service desk teams, ensuring system reliability and user satisfaction
- Investigate and resolve complex application and system issues using diagnostic tools and structured problem-solving techniques
- Coordinate with cross-functional teams to address incidents requiring advanced analysis and support application releases and updates
Required qualifications
- Associate's degree in Information Technology, Computer Science, or a related field; equivalent relevant experience may be considered
- 5+ years of experience in Tier 2 or Tier 3 service desk or related technical support roles
- Strong troubleshooting skills across enterprise applications and integrations
- Experience using ITSM or enterprise ticketing systems for documenting incidents and resolutions
- Active Secret clearance and U.S. citizenship required
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 42,033 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
