Tier I Help Desk Technician
Job Summary
Seeking a full-time Tier I Help Desk Technician, this role will provide frontline technical support in a remote environment for enterprise and government clients, focusing on troubleshooting mobile devices, managing service requests, and documenting interactions in ServiceNow.
Key responsibilities
- Provide first-level technical support to end users via phone, chat, and email
- Troubleshoot and resolve issues related to mobile devices and connectivity
- Create and manage tickets in ServiceNow, ensuring accurate documentation of issues and resolutions
Required qualifications
- High school diploma or equivalent
- 1-2 years of experience in customer service or technical support
- Experience supporting mobile devices or working with mobile carriers preferred
- Proficiency with computers and general technology platforms
- Ability to work flexible schedules, including weekends
Complete Job Description
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