TPV Customer Service Representative
Job Summary
To support peak enrollment season, the full-time TPV Customer Service Representative will conduct verification calls with consumers to ensure understanding and consent for their selected plans, all while working remotely.
Key responsibilities
- Conduct recorded verification calls with consumers, adhering strictly to approved scripts
- Verify consumer identity and confirm understanding of selected plans and key elements
- Document call outcomes and escalate any suspected misconduct or consumer complaints
Required qualifications
- Minimum of 1 year of call center or customer service experience
- Typing speed of at least 35 words per minute with high accuracy
- Ability to read scripts verbatim in a clear and professional manner
- Preferred experience in TPV, quality assurance, or compliance calls
- Bilingual in English and Spanish is preferred
Complete Job Description
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