Training and Quality Assurance Specialist
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Job Summary
To enhance patient experience and meet customer service requirements, the full-time Training and Quality Assurance Specialist will develop and deliver training programs, participate in system upgrades, and provide onboarding education for new employees, all in a primarily remote setting.
Key responsibilities
- Develops and delivers training and education related to performance improvement initiatives
- Participates in system upgrades and application enhancement planning to revise training curriculum
- Performs competency testing and utilizes assessment tools to identify educational needs
Required qualifications
- Associate's degree required; Bachelor's degree preferred
- Two years of related experience in health care billing, reimbursement, or scheduling
- Experience with revenue cycle systems and financial counseling processes
- Demonstrated ability to train others in the use of revenue cycle systems
- Knowledge of billing, reimbursement, and charges
Complete Job Description
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