Training Coordinator

Job Summary

To support a dynamic training environment, the remote Training Coordinator will facilitate learning programs, develop engaging training content, and monitor performance metrics while providing exceptional customer service and support.

Key Responsibilities

• Deliver engaging training sessions and develop content while adhering to established workflows and policies
• Monitor performance metrics, identify low performers, and create actionable improvement plans
• Provide direct support to members and partners via phone, email, and chat, resolving complex issues with professionalism

Required Qualifications

• 1+ years of training delivery experience in a BPO or high-volume call center environment
• Expert-level proficiency in Zoom, Google Workspace, LMS platforms, and project management tools (Asana preferred)
• Ability to analyze QA and CSAT data to identify performance gaps and propose solutions
• Exceptional verbal and written communication skills, with a focus on simplifying complex processes
• Proven track record of meeting deadlines and resolving conflicts efficiently