Training Specialist II

Job Summary

Joining the Customer Service Operations Support team, the hybrid Training Specialist II will design, deliver, and enhance training programs for the Client Contact Center, ensuring employees provide a best-in-class customer experience while working in the Johnston office three days a week.

Key responsibilities

• Develop and implement a comprehensive training curriculum for the Contact Center, including instructor-led and eLearning modules
• Facilitate engaging in-person and virtual training sessions on technical and operational topics
• Collaborate with cross-functional teams to identify training needs and maintain accurate training records

Required qualifications

• Bachelor's degree or a minimum of five years of progressive training experience
• Proven ability to create and facilitate technical and operational training in both classroom and e-learning formats
• Strong organizational and time management skills with experience managing multiple training programs
• Knowledge of modern training methods and proficiency with learning management systems and Microsoft Office