Travel Advisor III

Job Summary

Passionate about the travel industry, the full-time remote Travel Advisor III will support customers with travel reservations, resolve complex issues, and negotiate with external providers to ensure a seamless customer experience.

Key responsibilities

• Respond to customer inquiries related to travel arrangements and resolve issues through effective problem-solving techniques
• Collaborate with internal teams to troubleshoot and deliver timely resolutions while maintaining high accuracy
• Negotiate with vendors and external customers to reach acceptable resolutions regarding loyalty points, program exceptions, and fee waivers

Required qualifications

• High school diploma or equivalent
• Two or more years of experience in the travel industry with proficiency in Global Distribution Systems (GDS) and self-booking tools
• Working knowledge of Microsoft Office programs, including Excel, Word, and Outlook
• Excellent time management and multitasking abilities in an online environment
• Ability to work independently as well as collaboratively within a team