Travel Assistance Coordinator
Job Summary
Supporting a growing global operations team, the full-time Travel Assistance Coordinator will manage travel bookings, itinerary modifications, and concierge requests while providing high-touch customer service in a fully remote environment.
Key responsibilities
- Assist travelers with hotel, flight, rail, and transportation bookings, as well as itinerary changes and cancellations
- Coordinate concierge requests, including restaurant reservations and destination services, while providing real-time support during urgent situations
- Communicate effectively with hotels, airlines, and travel suppliers to ensure seamless travel experiences for customers
Required qualifications
- Previous experience in travel, hospitality, concierge, or customer support environments
- Strong understanding of travel booking processes and international travel logistics
- Experience handling itinerary changes, disruptions, and customer escalations
- Fluent in English; Italian language skills strongly preferred
- Experience with travel booking platforms or global distribution systems is preferred
Complete Job Description
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