Travel Consultant Team Lead

Job Summary

Leading a team of travel consultants, the full-time Travel Consultant Team Lead will manage client travel arrangements, provide expert guidance to agents, and ensure operational efficiency while working remotely.

Key responsibilities

• Oversee day-to-day operations for a group of accounts and act as a subject matter expert for agents
• Book and issue domestic and international travel itineraries using Sabre, ensuring compliance with contractual requirements
• Train agents on policies and procedures while identifying process improvements and workflow efficiencies

Required qualifications

• High school diploma or equivalent required; at least 2 years of experience in booking domestic and international travel
• Experience with a GDS system, specifically Sabre, and familiarity with federal travel regulations
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment
• Exceptional customer service skills with a commitment to providing a positive traveler experience
• Proficient in Microsoft Office Suite and capable of navigating multiple applications simultaneously