Travel Service Advisor

Job Summary

Providing post-booking support for travel advisors, the full-time Travel Service Advisor will assist with reservations, account servicing, and travel documentation while delivering exceptional service through phone, email, and CRM channels in a remote environment.

Key responsibilities

• Handles inbound and outbound service calls and emails to assist travel advisors with reservations and travel needs
• Resolves advisor inquiries and service concerns by researching issues and providing effective resolutions
• Maintains expertise in products and policies to ensure accurate information is provided to advisors and clients

Required qualifications

• 1+ years of experience in sales, customer service, travel, hospitality, or a contact center environment
• Experience using CRM systems and Microsoft Office
• Strong organizational and follow-up skills
• Ability to manage multiple priorities in a fast-paced environment
• Travel industry experience is preferred