Trial Experience Team Lead
Job Summary
Leading a team of Trial Experience Specialists, the full-time salaried Trial Experience Team Lead will provide coaching, manage customer support escalations, and facilitate training sessions while working remotely.
Key responsibilities
- Provide daily leadership and coaching to enhance team performance and development
- Serve as the primary point of contact for management inquiries and customer support escalations
- Monitor team performance metrics and contribute to strategic team development
Required qualifications
- Bachelor's Degree or equivalent SaaS experience strongly preferred
- Prior experience in SaaS sales with a proven ability to manage the full sales cycle
- Experience leading customer-facing teams in a fast-paced environment
- Strong technical aptitude and familiarity with various CRM systems
- Demonstrated ability to mentor and contribute to the professional development of team members
Complete Job Description
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