Trial Operations Specialist

Job Summary

Managing the day-to-day execution of customer trial programs, the part-time Trial Operations Specialist will serve as the primary point of contact for trial-related inquiries, ensuring accurate trial creation and timely resolution of issues while maintaining operational continuity.

Key Responsibilities

• Oversee the end-to-end creation and administration of trials, ensuring all documentation and system requirements are met
• Act as the central hub for incoming trial requests, ensuring they are accurately qualified and routed to the correct sales representative for follow-up
• Serve as the first line of defense for trial-related queries from partners and sellers, providing prompt and accurate guidance to resolve day-to-day blockers

Required Qualifications

• 2+ years of experience in sales operations, customer support, or a similar administrative role within a technology or SaaS environment
• Demonstrated experience working with CRM platforms (e.g., Salesforce) and ticketing/support systems
• Exceptional verbal and written communication skills, with the ability to manage high-volume requests and escalations professionally
• Strong organizational skills with the ability to multitask and prioritize requests in a fast-paced environment
• Proven ability to work effectively with diverse stakeholders, including sales teams, partners, and internal support functions