Trust and Confidence Specialist
Job Summary
To support the Information Security organization, the full-time Trust and Confidence Specialist will coordinate responses to sensitive trust and safety matters, including the management of incidents related to harmful content, while working remotely.
Key Responsibilities
- Coordinate intake, triage, and resolution of trust and safety incidents
- Serve as the primary coordinator for third-party reporting to the NCMEC CyberTipline
- Develop metrics and reporting to track program performance and identify opportunities for process improvements
Required Qualifications
- 3-7+ years in investigations, trust & safety, intelligence analysis, or related fields
- Experience liaising with law enforcement engagement processes
- Strong investigative and analytical skills
- Excellent written communication and documentation abilities
- Basic understanding of online abuse vectors and digital evidence handling
Complete Job Description
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