Trust and Integrity Manager

Job Summary

Leading the function that safeguards patient experience, the full-time remote Trust and Integrity Manager will build and manage a team responsible for identifying, investigating, and resolving risks related to patients, advocates, and operations.

Key responsibilities

• Coach and manage a team of Trust & Integrity Specialists, establishing workflows and quality standards for complaint handling and investigations
• Own escalation paths for complex patient safety concerns and ensure timely, thorough resolution of complaints
• Build risk monitoring practices and lead root-cause analysis to identify systemic risk patterns and implement mitigations

Required qualifications

• Experience managing or leading a team in trust and safety, patient advocacy, healthcare operations, compliance, or a related field
• Proven track record of building or scaling processes, SOPs, or playbooks in high-stakes environments
• Strong investigative instincts with the ability to coach others in developing similar skills
• Deep familiarity with complaint management and incident review processes
• Demonstrated ability to build trust quickly across functions, including with senior stakeholders