Trust and Safety Analyst
Job Summary
Working remotely in a full-time capacity, the Trust and Safety Analyst will manage incident reports from start to finish, focusing on providing empathetic customer experiences and decisively removing bad actors to maintain platform integrity.
Key responsibilities
- Investigate safety incidents end-to-end and deliver timely, customer-focused resolutions
- Accurately classify incidents and make fair deactivation decisions based on severity
- Develop and implement safety initiatives and processes to strengthen platform integrity
Required qualifications
- 3-5 years of experience in Clinical practice, Trust & Safety, Risk Management, Compliance, or related fields
- Ability to resolve customer incidents with empathy and sound judgment
- Exceptional written and verbal communication skills
- Self-motivated with strong organizational skills
- Experience using statistical tools to analyze and present safety-related data is preferred
Complete Job Description
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