Trust and Safety Investigator

Job Summary

Working remotely on a 6-month fixed-term basis, the Trust and Safety Investigator will manage ticket queues, resolve cases, and enforce policies to protect users from abuse, fraud, and related risks.

Key responsibilities

• Resolve assigned ticket cases while meeting quality and turnaround targets
• Triage and manage case backlogs according to urgency and risk
• Document investigations and escalate ambiguous cases with clear evidence

Required qualifications

• 2-5 years of experience in trust and safety, fraud, privacy, compliance, or similar fields
• Proven ability to manage ticket-based workflows against productivity benchmarks
• Experience applying policy frameworks consistently and recognizing escalation needs
• Familiarity with case management platforms and investigative tools
• Comfort handling sensitive material and high case volumes