Trust and Safety Manager
Job Summary
Leading the development of a safe and trusted marketplace, the full-time Senior Manager, Trust & Safety will define trust protocols, build and manage a dedicated team, and oversee policy enforcement while working remotely.
Key responsibilities
- Define and develop trust protocols and response strategies for customer experiences
- Hire and lead a Trust & Safety team focused on policy enforcement and dispute support
- Establish processes for monitoring trust-breaching incidents and prepare reports for leadership
Required qualifications
- 10+ years of experience in Trust & Safety or comparable roles, with at least 3 years in program design and implementation
- Proven experience in building and leading high-performing teams, particularly in dispute resolution
- Strong judgment and decision-making skills in high-stakes situations
- Demonstrated ability to solve complex problems with measurable business impact
- Bachelor's degree required; advanced study preferred in a related field
Complete Job Description
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