Trust and Safety Manager
Job Summary
As the first dedicated leader of Trust & Safety, the full-time remote Senior Manager will define trust protocols, build and lead a Trust & Safety team, and establish processes to maintain a safe and reliable marketplace.
Key responsibilities
- Define and develop protocols for identifying and responding to trust-breaching customer experiences
- Hire and manage a Trust & Safety team responsible for policy enforcement and dispute support
- Establish monitoring processes for trust incidents and prepare reports on marketplace trust status
Required qualifications
- 10+ years of experience in Trust & Safety or related fields, with at least 3 years in program design and implementation
- Proven experience in building and leading high-performing teams focused on dispute resolution and policy enforcement
- Hands-on experience in designing and scaling dispute resolution processes
- Exceptional judgment and decision-making skills in high-stakes situations
- Completion of a 4-year accredited college program; advanced study preferred in a relevant field
Complete Job Description
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