Trust and Safety Manager

Job Summary

As the first dedicated leader of Trust & Safety, the full-time remote Senior Manager will define trust protocols, develop policies and playbooks, and build a high-performing team to ensure a safe and reliable marketplace.

Key responsibilities

• Define and develop trust protocols and response strategies for customer experiences
• Transform policies into actionable playbooks and oversee the enforcement of trust standards
• Lead the Trust & Safety team, focusing on policy enforcement, dispute resolution, and network health compliance

Required qualifications

• 10+ years of experience in Trust & Safety or comparable roles, with at least 3 years in program design and implementation
• Proven track record of building and managing high-performing teams, particularly in dispute resolution and policy enforcement
• Hands-on experience in designing and scaling dispute resolution processes
• Exceptional judgment and decisiveness in high-stakes situations
• Completion of a 4-year accredited college program; advanced graduate study preferred