Trust and Safety Specialist

Job Summary

Seeking a Trust and Safety Specialist for a full-time remote position based in Mexico, this role involves managing end-to-end investigations of fraud cases, verifying identity and location signals, and conducting manual audits to ensure account integrity.

Key responsibilities

• Run investigations by triaging flagged accounts, reviewing evidence, and processing removals according to policy and SLA
• Own identity verification by assessing identity and location signals for high-risk accounts
• Detect multi-accounting and account integrity abuse through pattern recognition across linked accounts and behavioral signals

Required qualifications

• 5+ years of experience in Trust & Safety, fraud/risk, or identity-verification investigations
• Direct experience with identity/fraud signals such as device fingerprinting and IP/geolocation checks
• Proven ability to recognize multi-accounting patterns and account integrity issues
• Strong case documentation skills with evidence-backed notes suitable for audits
• Working knowledge of data privacy obligations like GDPR as they pertain to case handling