Trust & Safety Analyst
Job Summary
Working remotely on a contract basis, the Trust & Safety Analyst will investigate and resolve escalated cases related to worker incidents, fraud, and policy violations while partnering with various teams to ensure a safe and compliant platform.
Key responsibilities
- Investigate and resolve escalated cases, including safety incidents and fraud
- Follow documented processes for responding to tickets and escalate severe cases as needed
- Maintain clear case records that can withstand legal and HR reviews
Required qualifications
- 1+ years of experience in Trust & Safety, investigations, or compliance
- Experience handling sensitive matters such as harassment or workplace safety
- Strong investigative and analytical skills
- Ability to manage multiple cases and prioritize by severity
- Discretion with confidential and legal information
Complete Job Description
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